Return Policy

Loot & Lore Store Return Policy

At the Loot & Lore Store, I want you to love your purchase! If for any reason you’re not satisfied, I gladly accept returns within 30 days of delivery. Below are the details on how to process a return.

Return Eligibility

  • Items must be unused, in their original condition, and in original packaging (if applicable).
  • Returns must be requested within 30 days of delivery.
  • Custom or personalized items cannot be returned unless they arrive damaged or defective.

How to Initiate a Return

  1. Email me at loot.and.lore.etsy.shop@gmail.com with your order number and reason for return.
  2. Once your return is approved, I will provide instructions on where to send the item back.
  3. Ship the item back using a trackable shipping method.

Return Shipping Costs

  • Buyers are responsible for the cost of returning items.
  • Original shipping costs are non-refundable.
  • If the item is not returned in its original condition, the buyer may be responsible for any loss in value.

Refund Process

  • Once your return is received and inspected, I will issue a refund to your original payment method within 5-7 business days.
  • You will receive an email confirmation once your refund has been processed.

Damaged or Incorrect Items

  • If your item arrives damaged or defective, please email me at loot.and.lore.etsy.shop@gmail.com with photos of the issue. I will work with you to resolve it as quickly as possible.

Exchanges

I do not currently offer direct exchanges. If you need a different item, please return the original item and place a new order.

Questions?

If you have any questions about returns or refunds, feel free to contact me at loot.and.lore.etsy.shop@gmail.com. Thank you for supporting my small business!